Returns & Exchanges
At Supermarket, we prioritize your health and satisfaction by ensuring all fresh and packaged goods meet the highest quality standards. Due to the perishable nature of our products, we offer a 24-hour window for reporting issues to ensure a swift resolution.
Inspect Your Order
Please check your groceries immediately upon delivery for any signs of damage, expiration, or incorrect items.
Contact Support
Email our support team or use the live chat within 24 hours, providing your order number and clear photos of the items in question.
Verification Process
Our quality assurance team will review your request to determine if the product qualifies for a refund or a replacement based on safety guidelines.
Receive Resolution
Once approved, a refund will be issued to your original payment method or a replacement item will be dispatched with your next scheduled delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing